lodecon Privacy Policy

This page describes what we collect when you use lodecon and how we keep that data protected. We collect personal information during account registration, deposit processing, and ongoing platform use. That information includes your email address, full name, phone number, government-issued ID, address, and payment details. We process this data to verify your identity, prevent fraud, process withdrawals, and comply with local regulations.

Our approach to data handling is transparent and cautious. We encrypt sensitive information in transit and at rest, limit access to internal staff who require it for their roles, and do not sell or lease your personal data to third parties. You retain the right to access, correct, or request deletion of your data subject to legal and compliance obligations. This privacy policy explains what we do, who we share information with, and how you can exercise your rights on lodecon.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Data We Collect

When you register on lodecon, we collect your email address, full name, date of birth, phone number, and residential address. During account verification (KYC), we request a copy of your government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or government letter). We also collect your IP address, device type, browser information, and login history automatically as you use the platform.

During deposits and withdrawals on lodecon, we collect payment method details. If you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, we receive transaction confirmations and your registered phone number on those platforms. If you transfer via bank (e-wallet, mobile banking, local payment, online payment), we record your account holder name and bank account number for verification purposes. We do not store full credit-card numbers; payment-card transactions are processed through encrypted third-party gateways.

We also track your betting and gaming activity on lodecon—which markets you view, which bets you place, which games you play, and your account balance history. This data helps us detect fraud patterns, improve our platform, and personalize your experience.

Note: We collect location data via IP address to verify your jurisdiction. If you access lodecon from a location where our services are prohibited by law, your account may be restricted or closed.

How We Use Your Data

We use the information collected on lodecon for six main purposes. First, account verification and compliance—we verify your identity against government records and cross-reference your data with fraud databases. Second, transaction processing—we process deposits, withdrawals, and betting activity using your payment details and account history. Third, customer support—we use your contact information to respond to inquiries and resolve disputes.

Fourth, fraud prevention—we analyze your account activity for suspicious patterns (unusual login locations, rapid deposits and withdrawals, multiple account registrations from the same IP). Fifth, legal compliance—we maintain records as required by local gambling regulations, anti-money-laundering laws, and tax authorities. Sixth, service improvement—we analyze anonymized data to identify platform issues, optimize features, and understand user preferences across Liga 1 markets, live-dealer games, and slot offerings.

KYC (Know-Your-Customer): Verification process on lodecon that confirms your identity and residence. Required before first withdrawal.
Data Encryption: We use TLS 1.2+ and AES-256 encryption to protect data in transit and storage. Passwords are hashed using industry-standard algorithms.
Retention Period: We retain account data for the lifetime of your account plus 5 years after closure, as required by Indonesian gambling and tax regulations.

Third-Party Processors and Data Sharing

We do not sell your personal data. However, we share information with trusted third parties who process it on our behalf. Payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, and our bank partners) receive your payment details to process transactions. ID verification vendors receive copies of your government ID to cross-reference identity records. Our hosting provider (located outside Indonesia) stores encrypted account data on secure servers. Our customer-support platform receives your name, email, and account history when you contact us.

We also share data with local authorities and regulators if required by law. For example, if an Indonesian tax authority requests account records or if we suspect money-laundering activity, we comply with legal disclosure requirements. We may also share anonymized, aggregated data with internal analytics teams and trusted research partners to improve service delivery on lodecon.

Cookies and Tracking

We use cookies on lodecon to maintain your login session, remember your preferences, and track platform analytics. Session cookies expire when you log out; persistent cookies remain on your device for up to 12 months and help us recognize you on subsequent visits. We use Google Analytics to understand how users navigate lodecon—which pages they visit, how long they stay, and which features they use most. This data is anonymized and does not identify you personally.

You can disable cookies in your browser settings, but doing so may limit your lodecon experience—for example, you may need to log in more frequently or lose saved preferences. We do not use cookies to track you across other websites or services.

Your Rights on lodecon

You have the right to access all personal data we hold about you on lodecon. Submit an access request via live chat or email, and we will provide a complete record of your information within 14 days. You have the right to correct inaccurate or incomplete data—for example, if your address on file is outdated, you can update it in account settings or request we make the change.

You have the right to request deletion of your account and associated data, subject to legal obligations. If you request account closure on lodecon, we delete your data after regulatory retention periods expire (typically 5 years). You have the right to data portability—we can export your betting history and account statements in standard formats. You also have the right to lodge complaints with local data-protection authorities if you believe we misuse your information.

Note: Some data cannot be deleted immediately due to legal obligations. For example, transaction records from withdrawals must be retained for 5 years per Indonesian anti-money-laundering requirements. We will inform you of any data we cannot delete and the reason why.

Data Security and Breach Notification

We maintain strict security practices on lodecon. All servers are hosted in secure data centers with redundant power, network connectivity, and backup systems. We use firewalls, intrusion-detection systems, and regular security audits to prevent unauthorized access. Our staff are trained on data confidentiality, and access to personal information is restricted to roles requiring it.

If a security breach occurs and your personal data is compromised, we notify you by email within 72 hours of discovery, as required by law. We also notify relevant regulators and work to minimize harm. We maintain cyber-insurance to cover costs associated with data breaches.

International Data Transfers

Our servers and backup systems may be located outside Indonesia, including in Singapore, Australia, or Europe. When your data is transferred internationally, we ensure it remains encrypted and protected by data-processing agreements that impose similar safeguards to Indonesian law. You acknowledge that international transfers may carry different legal protections than Indonesia. By using lodecon, you consent to such transfers.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our data practices, legal requirements, or technology. When we make material changes, we notify account holders via email and display a notice on lodecon. Your continued use of lodecon after a policy update constitutes acceptance of the new terms. If you disagree with updated privacy practices, you can request account closure and data deletion subject to legal retention obligations.

Contact lodecon

If you have questions about this privacy policy or wish to exercise your data rights on lodecon, contact us via live chat (available 24/7), email, or postal mail. Our support team can direct your request to the appropriate department—whether it's account verification, data access, or privacy complaints. We aim to respond to all inquiries within 14 days.

For privacy complaints or concerns that our support team cannot resolve, you have the right to lodge a complaint with your local data-protection authority or the Indonesian Ministry of Communications and Informatics.